Cupcakes!!!

Today one of our newest clients, the Estevan Medical Centre, brought in some homemade cupcakes. Wait, is it our birthday or something?  Nope. They love us!!  Almost as much as we love them!  The cole-note version is that the Estevan Medical Centre was experiencing a bit of frustration with their existing technology.  We assessed their needs, discussed multiple options, and …


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Testing: Week One with The Microsoft Surface Pro 3

We are always testing out new gadgets, tablets and phones at the office and were very excited to pick up the new Microsoft Surface Pro 3 tablet. As a precursor and warning, I am a Mac Guy – love the iPad and iPhone, love the easy to use design for switching through apps, and the functionality of opening and closing …


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OMG! SnapChat is like, totally not safe!

This topic has been coming up a lot lately with people we know, especially from adults with kids and teenagers. For those of you who don’t know what SnapChat is, it’s basically an app that lets you take a picture, send it to someone, and after 10 seconds or so it deletes it from the receiver’s device and prevents them …


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Eat, breath, and sleep what you love!

It’s no secret we love our clients …and when the feeling is mutual – it’s a beautiful thing!  Earlier this week, we received the following email *blush* : We are approaching our Mother’s Day and May Long Weekends for yet another year.  These two Saturdays account for almost 10% of our YEARLY sales (May accounts for 60% of the total …


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Don’t be Held Hostage!

It has become a common trend for IT providers to hold their clients’ services for ransom. This is in attempt to keep their clients by fear of losing their services, instead of doing a good job. Here are a few tips on how you can keep your services running and not be at the whim of a controlling 3rd party …


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History of the Handheld Device in Pictures

Recently we re- posted an article called “Millennials Are Consumerizing IT”  by Ladan Nikravan from CLO Magazine. She wrote, that today generation considers connecting to the internet as important as air, food and water. So this got me thinking to how we got to where we are today, and why we are so connected to our devices. I thought we …


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From the Help Desk: 5 Easy Self Diagnostic Tips for IT

Sloth Astronaut is our De Facto Mascot and the occasional Help Desk Manager at KSP Technology Inc.  We asked for his input on a few quick and easy steps clients can take to solve a simple glitch on their own. 1. Is the device On 2. Check your Cables 3. Restart Application or Program 4. Read any Error Message (because …


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2014 Paragon Awards Finalist for Customer Service

By Kevin Pare for KSP Technology Inc I am very proud to announce that we have been selected as a finalist for the Regina Chamber of Commerce Paragon Awards in the Excellence in Customer Service category.  A quick review of current and past finalists fills our company with pride to be among some of the best-of-the-best.   It has been …


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